Airline Told This Mom To Cover Herself Or They Would Not Let Her On The Plane

Another Flight

While the airline had another flight the next day, it was full. Ms. Burton was offered alternative flights, but the first direct one was two days later. Meaning she would have to wait another 48 hours.

Another Flight

Keeping Them Safe

The airline made sure to keep her bag and walking aid in Bordeaux to wait for her arrival. This meant she had mobility troubles at home while she waited to travel. In terms of the law, Ms. Burton should have immediately been told of her entitlement to £215 in compensation for being denied boarding.

Keeping Them Safe