Apology
The airline added: “EasyJet is very sorry that Ms. Burton was unable to travel from London Luton to Bordeaux on 22 May and understands how difficult this will have been for her. We know how crucial it is for our customers who require special assistance to feel confident when traveling and as such, we have urgently asked CCS [the assistance provider] and London Luton Airport to investigate what went wrong and ensure that lessons are learned.”
Apology
Compensation
They went on, “A member of our customer team is in touch with her concerning denied boarding compensation. EasyJet carries over 500,000 passengers who needed special assistance every year. Last year the customer satisfaction amongst this group of passengers was 83 percent, 12 percentage points above all passengers. The safety and welfare of our passengers is always easyJet’s highest priority.”
Compensation
